Terms & Conditions and Privacy Policy

TERMS OF SERVICE

Effective Date: [2/18/2025]
Last Updated: [2/18/2025]

Welcome to Somulti Technologies! These Terms of Service ("Terms") govern your access to and use of our website, marketplace, and services. By using Somulti Technologies, you agree to be bound by these Terms. If you do not agree, do not use our platform.

1. DEFINITIONS

  • “Somulti Technologies” ("Company," "we," "our," or "us") refers to the online marketplace and related services.
  • “User” ("you," "your") refers to any person who accesses or uses the platform, including buyers, sellers, and visitors.
  • “Seller” refers to businesses or individuals who list and sell products or services on the platform.
  • “Buyer” refers to users who purchase products or services from sellers.
  • “Services” refer to the features, marketplace, and functionalities provided by Somulti Technologies.

2. ELIGIBILITY

To use Somulti Technologies, you must:

  • Be at least 18 years old or have parental/guardian consent.
  • Provide accurate and up-to-date information during registration.
  • Comply with all applicable laws and regulations.

We reserve the right to suspend or terminate accounts that violate these conditions.

3. ACCOUNT REGISTRATION AND SECURITY

  • You must create an account to buy or sell on Somulti Technologies.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You agree to notify us immediately of any unauthorized access or suspicious activity.
  • We reserve the right to suspend or delete accounts that violate these Terms.

4. USE OF OUR SERVICES

4.1 Acceptable Use

You agree to use our platform lawfully and ethically. You must NOT:

  • Engage in fraudulent activities or misrepresent information.
  • Sell prohibited or illegal items.
  • Post false, misleading, or offensive content.
  • Attempt to hack, disrupt, or damage our platform.

4.2 Product Listings & Sales (For Sellers)

  • Sellers must provide accurate product descriptions, pricing, and shipping details.
  • Sellers must fulfill orders in a timely manner and provide quality customer service.
  • Somulti Technologies reserves the right to remove any listings that violate our policies.

4.3 Purchasing & Payments (For Buyers)

  • Buyers must ensure that payment details are correct before placing an order.
  • Payments are processed securely through third-party providers.
  • Somulti Technologies is not liable for disputes between buyers and sellers but may intervene when necessary.

5. PAYMENT AND FEES

  • Buyers: Payments must be made through our approved payment methods.
  • Sellers: We may charge transaction fees, commissions, or listing fees as applicable.
  • All applicable taxes (e.g., VAT) must be included in product pricing where required by law.
  • Somulti Technologies reserves the right to adjust fees and notify users accordingly.

6. ORDER FULFILLMENT, SHIPPING, AND RETURNS

6.1 Order Fulfillment

  • Sellers must process and ship orders within the stated timeframe.
  • Buyers must provide accurate shipping addresses to avoid delays.

6.2 Returns & Refunds

  • Each seller may have their own return policy, which buyers must check before purchasing.
  • Refunds are subject to seller approval, except in cases of fraud or misrepresentation.
  • Somulti Technologies may intervene in disputes but is not responsible for refunds.

7. INTELLECTUAL PROPERTY

  • Somulti Technologies owns all platform content, trademarks, logos, and proprietary technology.
  • Users may not copy, modify, or distribute our intellectual property without permission.
  • Sellers must only upload content they have rights to and ensure no copyright infringement.

8. PROHIBITED ITEMS AND ACTIVITIES

Users are prohibited from selling or engaging in:

  • Illegal products (e.g., counterfeit goods, drugs, weapons)
  • Fraudulent services (e.g., scam listings, false advertising)
  • Hate speech or offensive content
  • Money laundering or fraudulent transactions

We reserve the right to remove listings, suspend accounts, or report violations to authorities.

9. LIMITATION OF LIABILITY

  • Somulti Technologies is not liable for direct, indirect, or incidental damages arising from use of our platform.
  • We do not guarantee uninterrupted access to our services.
  • Buyers and sellers are responsible for their own transactions and agreements.

IN NO EVENT SHALL SOMULTI TECHNOLOGIES BE LIABLE FOR LOSSES EXCEEDING THE AMOUNT PAID TO US FOR THE SPECIFIC TRANSACTION.

10. TERMINATION AND ACCOUNT SUSPENSION

Somulti Technologies reserves the right to suspend or terminate accounts if:

  • Users violate these Terms or applicable laws.
  • We detect fraudulent or suspicious activities.
  • There is any misuse of our platform.

Terminated users may lose access to their accounts, listings, and balances.

11. DISPUTE RESOLUTION

  • Disputes between buyers and sellers should be resolved directly between the parties.
  • If a resolution is not reached, Somulti Technologies may mediate at our discretion.
  • Disputes requiring legal action will be governed by the laws of Nigeria.

12. PRIVACY POLICY

By using Somulti Technologies, you agree to our Privacy Policy, which explains how we collect, use, and protect your data.

13. CHANGES TO THESE TERMS

We may update these Terms periodically. If changes are significant, we will notify users via:

  • Email notifications
  • Platform announcements

Continued use of our services after updates constitutes acceptance of the new Terms.

14. CONTACT US

For any questions, disputes, or support, please contact:

Somulti Technologies
Address: Onuiyi Primary School, 18 Link Road, Nsukka 410111
E-mail: info@somultitechnologies.com
Call or WhatsApp 08137954403

Final Notes

This Terms of Service document is designed to align with standard marketplace regulations. However, you may wish to consult a legal expert to ensure full compliance with Nigerian e-commerce laws.

Would you like me to draft a Seller Agreement as well?

SELLER AGREEMENT

Effective Date: 2/18/2025
Last Updated: 2/18/2025

This Seller Agreement ("Agreement") governs the relationship between Somulti Technologies (“we,” “us,” or “our”) and any individual or entity (“Seller,” “you,” or “your”) that registers to sell products or services on Somulti Technologies. By registering as a Seller, you agree to comply with this Agreement.

1. DEFINITIONS

  • "Somulti Technologies" refers to the online marketplace platform operated by Somulti Technologies.
  • "Seller" refers to any person or business listing and selling products on the platform.
  • "Buyer" refers to users purchasing products from Sellers.
  • "Platform" refers to the website, mobile app, and related services of Somulti Technologies.
  • "Commission" refers to fees deducted from Seller earnings per sale.
  • "Prohibited Items" refers to goods and services that are restricted or illegal to sell.

2. SELLER ELIGIBILITY & REGISTRATION

To sell on Somulti Technologies, you must:

  • Be at least 18 years old and legally capable of entering a contract.
  • Provide accurate business and tax information during registration.
  • Maintain valid contact and banking details for payouts.
  • Comply with all applicable local and international laws related to e-commerce.

We reserve the right to approve, reject, or suspend Seller accounts at our discretion.

3. PRODUCT LISTINGS & CONTENT

3.1 Listing Requirements

  • All product listings must include clear descriptions, images, pricing, and availability.
  • Sellers must only list items they have the right to sell.
  • Listings must comply with intellectual property laws and not infringe on trademarks or copyrights.
  • Misleading, false, or fraudulent listings will be removed.

3.2 Prohibited Items

The following products and services cannot be sold on Somulti Technologies:

  • Illegal drugs, weapons, or hazardous materials
  • Counterfeit goods or replicas
  • Stolen or unauthorized items
  • Adult content, gambling, or fraudulent services
  • Any other items restricted by local or international laws

We reserve the right to remove listings and suspend Seller accounts that violate these rules.

4. PRICING, PAYMENTS, AND COMMISSIONS

4.1 Pricing & Discounts

  • Sellers set their own product prices.
  • Prices must be fair, competitive, and include any applicable taxes.
  • Sellers may offer discounts but must not engage in deceptive pricing practices.

4.2 Payment Processing & Payouts

  • All payments are processed securely via approved payment gateways.
  • Funds are held in escrow and released to Sellers after successful order fulfillment.
  • Payouts are made to Seller’s designated bank account based on our payout schedule.
  • We reserve the right to withhold or delay payments for disputes, fraud investigations, or policy violations.

4.3 Commissions & Fees

  • Somulti Technologies charges a commission on each completed sale, deducted before payouts.
  • Additional fees may apply for premium features, ads, or promotional services.
  • Commission rates are subject to change with prior notice.

5. ORDER MANAGEMENT & SHIPPING

5.1 Order Fulfillment

  • Sellers must process and ship orders within the promised timeframe.
  • Orders must be accurately packed and include valid tracking details.
  • Delayed or canceled orders due to Seller fault may result in penalties.

5.2 Returns & Refunds

  • Sellers must specify their return and refund policies.
  • If a product is defective, misrepresented, or not delivered, the Buyer may be eligible for a refund.
  • Somulti Technologies may mediate disputes, but Sellers are primarily responsible for resolving Buyer complaints.

6. TAXES & LEGAL COMPLIANCE

  • Sellers are responsible for their own tax obligations, including VAT and income tax.
  • Sellers must provide accurate tax information where required.
  • Somulti Technologies is not liable for any tax-related issues arising from Seller activities.
  • Sellers must comply with local and international laws, including consumer protection laws.

7. INTELLECTUAL PROPERTY & BRAND PROTECTION

7.1 Seller’s Content

  • Sellers grant Somulti Technologies a non-exclusive license to use product images, descriptions, and branding for promotional purposes.
  • Sellers must own or have the right to use any logos, trademarks, or media they upload.

7.2 Counterfeit & IP Violations

  • Sellers must not sell counterfeit or infringing products.
  • We reserve the right to remove listings, suspend accounts, and take legal action against violations.

8. ACCOUNT SUSPENSION & TERMINATION

Somulti Technologies may suspend or terminate Seller accounts if:

  • Sellers violate this Agreement, our Terms of Service, or applicable laws.
  • Sellers engage in fraudulent, unethical, or deceptive business practices.
  • There are multiple Buyer complaints regarding product quality or service.
  • Sellers misuse the platform for spam, hacking, or unauthorized activities.

Sellers with suspended accounts may lose access to pending payouts and platform services.

9. DISPUTE RESOLUTION

  • Disputes between Buyers and Sellers should be resolved directly.
  • If unresolved, Somulti Technologies may mediate but is not legally responsible for settlements.
  • Disputes requiring legal action shall be governed by the laws of Nigeria.

10. LIABILITY & INDEMNIFICATION

  • Somulti Technologies is not responsible for losses, damages, or liabilities arising from Seller activities.
  • Sellers agree to indemnify and hold harmless Somulti Technologies from claims related to their products, services, or conduct.
  • In no event shall our total liability exceed the commission earned from the disputed transaction.

11. CHANGES TO THIS AGREEMENT

We may update this Agreement at any time. Sellers will be notified of major changes via:

  • Email notifications
  • Platform announcements

Continued use of the platform after updates constitutes acceptance of the new terms.

12. CONTACT US

For any questions or support, contact:

Somulti Technologies
Office Address: Onuiyi Primary School, 18 Link Road, Nsukka 410111
E-mail: info@somultitechnologies.com
Call or WhatsApp 08137954403

USER AGREEMENT

Effective Date: 2/18/2025
Last Updated: 2/18/2025

Welcome to Somulti Technologies! This User Agreement ("Agreement") governs your access and use of our platform, website, and services. By registering, accessing, or using Somulti Technologies, you agree to comply with this Agreement. If you do not agree, please do not use our platform.

1. DEFINITIONS

  • "Somulti Technologies" ("Company," "we," "our," or "us") refers to the online marketplace and related services.
  • "User" ("you," "your") refers to any individual or entity accessing or using the platform, including buyers and sellers.
  • "Buyer" refers to users purchasing products or services.
  • "Seller" refers to individuals or businesses listing products or services for sale.
  • "Services" refers to the features, marketplace, and functionalities provided by Somulti Technologies.

2. USER ELIGIBILITY

To use Somulti Technologies, you must:

  • Be at least 18 years old or have parental/guardian consent.
  • Provide accurate, complete, and up-to-date account information.
  • Comply with all applicable laws and regulations.

We reserve the right to suspend or terminate accounts that violate these conditions.

3. ACCOUNT REGISTRATION & SECURITY

  • You must create an account to buy or sell on Somulti Technologies.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You agree to notify us immediately of any unauthorized access or suspicious activity.
  • We reserve the right to suspend or delete accounts that violate our policies.

4. USER RESPONSIBILITIES

You agree to use our platform in a lawful and ethical manner. You must NOT:

  • Engage in fraudulent, illegal, or deceptive activities.
  • Post misleading, offensive, or false information.
  • Sell or purchase prohibited items.
  • Attempt to hack, disrupt, or harm our platform.

Failure to comply may result in account suspension or legal action.

5. BUYER TERMS

5.1 Purchasing Products

  • Buyers must review product descriptions, pricing, and return policies before purchasing.
  • Payments must be made using approved payment methods.
  • Buyers must provide accurate shipping details to avoid delivery issues.

5.2 Refunds & Disputes

  • Refunds are subject to seller policies and must be requested within the stated return period.
  • Somulti Technologies may mediate disputes but is not responsible for refunds.

6. SELLER TERMS

6.1 Product Listings

  • Sellers must provide accurate product details, pricing, and availability.
  • Listings must comply with intellectual property laws and not include counterfeit items.
  • Sellers are responsible for timely order fulfillment and customer service.

6.2 Payments & Fees

  • Payments are processed through approved payment gateways.
  • Sellers are subject to commission fees and applicable charges.
  • Funds may be held in escrow until order fulfillment is verified.

7. PROHIBITED ACTIVITIES

Users may NOT:

  • Sell illegal, counterfeit, or restricted products.
  • Engage in fraudulent transactions or chargebacks.
  • Manipulate reviews, ratings, or transactions.
  • Use bots or automated tools to exploit the platform.

We reserve the right to remove listings, suspend accounts, and take legal action if necessary.

8. INTELLECTUAL PROPERTY RIGHTS

  • Somulti Technologies owns all platform content, trademarks, and branding materials.
  • Users may not copy, modify, or distribute our intellectual property without permission.
  • Sellers must only upload content they have the right to use.

Violations may result in account suspension and legal action.

9. ORDER FULFILLMENT & SHIPPING

9.1 Shipping Responsibilities

  • Sellers must process and ship orders within the promised timeframe.
  • Buyers must provide accurate addresses to avoid shipping issues.

9.2 Returns & Refunds

  • Sellers must define their return and refund policies.
  • Buyers may request refunds if products are damaged, incorrect, or not delivered.
  • Somulti Technologies may intervene in disputes, but resolution is primarily between buyers and sellers.

10. TAXES & LEGAL COMPLIANCE

  • Sellers are responsible for their own tax obligations, including VAT and income tax.
  • Users must comply with local and international laws, including consumer protection regulations.
  • Somulti Technologies is not responsible for tax-related disputes.

11. ACCOUNT SUSPENSION & TERMINATION

Somulti Technologies reserves the right to suspend or terminate user accounts if:

  • There is a violation of this Agreement or applicable laws.
  • Fraudulent, deceptive, or illegal activities are detected.
  • Users engage in abusive behavior towards other users or platform staff.

Terminated accounts may lose access to funds, listings, and platform services.

12. LIMITATION OF LIABILITY

  • Somulti Technologies is not liable for losses, damages, or disputes arising from user activities.
  • We do not guarantee uninterrupted access to our platform.
  • Users agree that our total liability is limited to the amount paid for the disputed transaction.

USE OF OUR PLATFORM IS AT YOUR OWN RISK.

13. DISPUTE RESOLUTION

  • Disputes between buyers and sellers should be resolved directly.
  • If unresolved, Somulti Technologies may mediate but is not legally responsible.
  • Legal disputes shall be governed by the laws of Nigeria.

14. PRIVACY POLICY

By using Somulti Technologies, you agree to our Privacy Policy, which outlines how we collect, use, and protect your data.

15. CHANGES TO THIS AGREEMENT

We may update this Agreement periodically. Users will be notified of significant changes via:

  • Email notifications
  • Platform announcements

Continued use of our services after updates constitutes acceptance of the new terms.

16. CONTACT US

For any questions or support, please contact:

Somulti Technologies
Onuiyi Primary School, 18 Link Road, Nsukka 410111
info@somultitechnoogies.com
08137954403

 

REFUND POLICY

Effective Date: 2/18/2025
Last Updated: 2/18/2025

At Somulti Technologies, we aim to ensure a smooth and satisfactory shopping experience for all users. This Refund Policy explains the conditions under which refunds are issued and the process for requesting them. By using our platform, you agree to comply with this policy.

1. GENERAL REFUND GUIDELINES

Refunds may be granted under the following conditions:

  • The product received is defective, damaged, or incorrect.
  • The product was not delivered within the expected timeframe.
  • The product does not match the description provided by the seller.
  • The order was canceled before shipment and meets cancellation requirements.

Refunds are not granted for:

  • Change of mind after purchase.
  • Minor variations in color, design, or packaging.
  • Products that have been used, damaged, or altered after delivery.

2. ELIGIBILITY FOR REFUNDS

Refund eligibility is based on the seller’s refund policy and the following platform-wide conditions:

  • Refund requests must be submitted within 2 days of receiving the product.
  • Buyers must provide clear proof (photos, videos, or receipts) of the issue.
  • The product must be returned in its original condition (if applicable).

3. REFUND REQUEST PROCESS

3.1 How to Request a Refund

To request a refund, follow these steps:

  1. Log in to your Somulti Technologies account.
  2. Navigate to Orders > Request Refund on the affected order.
  3. Provide a detailed reason for the refund request, along with supporting evidence.
  4. Submit your request and wait for seller response.

3.2 Seller Review & Response

  • The seller has 2 days to approve or reject the refund request.
  • If approved, the buyer may need to return the item (where applicable).
  • If rejected, the buyer can escalate the case to Somulti Technologies for mediation.

4. RETURN & REFUND PROCESSING TIME

  • For approved refunds, processing times depend on the payment method:
    • Credit/Debit Card: [5] business days
    • Bank Transfer: 3 business days
    • Mobile Wallets: 1 business days
  • If a return is required, the refund will only be processed after the item is received and inspected.

5. DISPUTE RESOLUTION

  • If a refund request is denied by the seller, the buyer may escalate the issue to Somulti Technologies Support within 2 days.
  • Somulti Technologies will review the case and make a final decision based on provided evidence.
  • Our decision is binding and cannot be further disputed.

6. FRAUD PREVENTION

  • Any fraudulent refund claims (e.g., false damage claims, unauthorized chargebacks) may result in account suspension and legal action.
  • Buyers who repeatedly request refunds without valid reasons may have limited access to future refunds.

7. CONTACT US

For assistance with refunds, contact:

Somulti Technologies Support
Office Address: Onuiyi Primary School, 18 Link Road, Nsukka 410111
E-mail: info@somultitechnologies.com
Call or WhatsApp 08137954403

Final Notes

This Refund Policy ensures fairness for both buyers and sellers. However, sellers may have additional refund policies, so buyers should review them before purchasing.

COMMUNITY GUIDELINES

Effective Date: 2/18/2025
Last Updated: 2/18/2025

At Somulti Technologies, we are committed to creating a safe, respectful, and trustworthy marketplace for buyers and sellers. These Community Guidelines outline the behaviors expected from all users to ensure a positive experience for everyone. By using our platform, you agree to comply with these guidelines.

1. GENERAL PRINCIPLES

All users must:

  • Treat others with respect and fairness.
  • Conduct business in a transparent and honest manner.
  • Follow local and international laws related to online commerce.
  • Refrain from engaging in fraudulent, misleading, or abusive activities.

Failure to follow these principles may result in account suspension, removal of listings, or legal action.

2. PROHIBITED CONDUCT

Users may not engage in the following behaviors:

2.1 Fraud & Deception

  • Selling counterfeit, stolen, or misleading products.
  • Providing false or inaccurate product descriptions.
  • Engaging in fake transactions, reviews, or feedback manipulation.

2.2 Harassment & Abuse

  • Using hate speech, threats, or discriminatory language.
  • Harassing, stalking, or intimidating other users.
  • Posting offensive, violent, or inappropriate content.

2.3 Platform Misuse

  • Creating multiple accounts to bypass restrictions.
  • Attempting to hack, disrupt, or exploit the platform.
  • Spamming, advertising, or soliciting outside of the marketplace.

2.4 Violating Payment & Refund Policies

  • Charging buyers outside of Somulti Technologies’ secure payment system.
  • Filing false refund or dispute claims.
  • Engaging in chargeback fraud.

Users who violate these rules may face permanent suspension or legal consequences.

3. SELLER RESPONSIBILITIES

Sellers must:

  • Provide accurate product descriptions, pricing, and availability.
  • Ship products on time and provide tracking details.
  • Handle customer complaints and refunds professionally.
  • Avoid selling prohibited or restricted items.

Somulti Technologies reserves the right to remove listings or suspend seller accounts that do not comply.

4. BUYER RESPONSIBILITIES

Buyers must:

  • Read product descriptions and policies before purchasing.
  • Provide accurate delivery information.
  • Avoid filing false refund claims or engaging in fraudulent behavior.
  • Respect sellers and communicate professionally.

Buyers who violate these guidelines may have limited purchasing privileges or their accounts suspended.

5. PROHIBITED PRODUCTS & SERVICES

The following cannot be sold on Somulti Technologies:

  • Illegal drugs, weapons, or hazardous materials.
  • Counterfeit goods, stolen items, or replicas.
  • Adult content, pornography, or explicit materials.
  • Fraudulent financial services or scam-related activities.
  • Any other items prohibited by Nigerian and international laws.

Sellers who list these items will have their accounts permanently banned.

6. REPORTING VIOLATIONS

If you notice a violation of these guidelines:

  • Report the issue using the platform’s reporting system.
  • Contact Somulti Technologies Support at [Your Email Address].
  • Provide clear evidence (screenshots, messages, or transaction details).

We will investigate and take appropriate action based on the severity of the violation.

7. ENFORCEMENT & PENALTIES

Violating these guidelines may result in:

  • Warning notices for minor violations.
  • Temporary or permanent account suspension.
  • Listing removal or payment restrictions.
  • Legal action for serious violations.

Our decisions regarding violations are final and binding.

8. CHANGES TO COMMUNITY GUIDELINES

We may update these guidelines from time to time. Users will be notified of significant changes via:

  • Email notifications.
  • Platform announcements.

Continued use of our platform after updates means you accept the new guidelines.

9. CONTACT US

For any concerns, please contact:

Somulti Technologies Support
Office Address: Onuiyi Primary School, 18 Link Road, Nsukka 410111
E-mail: info@somultitechnologies.com
Call or WhatsApp 08137954403

Final Notes

These Community Guidelines ensure that Somulti Technologies remains a safe and fair marketplace for all users. We encourage positive interactions and responsible commerce.

 

SHIPPING POLICY

Effective Date: 2/18/2025                
Last Updated: 2/18/2025

At Somulti Technologies, we are committed to ensuring a smooth and reliable shipping process for both buyers and sellers. This Shipping Policy outlines the responsibilities, timelines, and procedures for shipping products purchased through our marketplace.

By using our platform, you agree to comply with this policy.

1. GENERAL SHIPPING GUIDELINES

  • Sellers are responsible for shipping orders to buyers within the specified timeframe.
  • Buyers must provide accurate shipping information to avoid delays or delivery issues.
  • Shipping fees may vary based on seller location, buyer location, package size, and delivery method.
  • Somulti Technologies may work with logistics partners to offer secure and reliable shipping options.

2. SHIPPING METHODS & DELIVERY TIMES

Sellers can choose from various shipping methods, including:

  • Standard Shipping: Estimated delivery within 1 – 4 business days.
  • Express Shipping: Estimated delivery within 1 – 2 business days (additional charges may apply).
  • Local Pickup (if available): Buyers can arrange to collect items directly from the seller.

2.1 Estimated Delivery Times

Delivery times depend on:

  • The seller’s processing and handling time.
  • The buyer’s location.
  • The chosen shipping provider.

Note: Delays due to customs, weather, or other unforeseen circumstances are beyond our control.

3. ORDER PROCESSING & HANDLING TIME

  • Sellers must process and ship orders within 2 business days of receiving payment.
  • Buyers will receive a tracking number once the order is shipped (if applicable).
  • Orders that are not shipped within the promised timeframe may be canceled and refunded.

4. SHIPPING FEES & COST CALCULATION

  • Shipping fees are determined by sellers and/or logistics partners.
  • Buyers will see shipping costs before checkout.
  • Some sellers may offer free shipping as part of their promotions.
  • Additional charges (customs, import duties) may apply for international shipments.

5. TRACKING & DELIVERY CONFIRMATION

  • If tracking is available, buyers can monitor their order status via their account.
  • Sellers must update tracking information once an order has been shipped.
  • A package is considered delivered once the shipping provider marks it as "Delivered".

6. FAILED DELIVERY & RETURNED PACKAGES

A delivery may fail due to:

  • Incorrect shipping address provided by the buyer.
  • Unavailability of the recipient during delivery attempts.
  • Refusal to accept the package.

If a package is returned to the seller:

  • The seller may offer re-delivery at the buyer’s expense.
  • The order may be canceled and refunded (minus shipping fees).

7. LOST, DAMAGED, OR MISSING ITEMS

7.1 Lost Shipments

If an order does not arrive within the estimated timeframe:

  • Buyers should first contact the shipping provider with the tracking number.
  • If the issue is unresolved, buyers can submit a dispute via Somulti Technologies Support.
  • If the package is confirmed lost, a refund or replacement may be issued.

7.2 Damaged Shipments

  • If an item arrives damaged, buyers must report the issue within 2 days with photo evidence.
  • Sellers may offer a replacement or refund based on their store policies.

7.3 Missing Items

  • If an order is incomplete, the buyer must contact the seller within 2 days.
  • The seller may ship the missing items or offer a partial refund.

8. INTERNATIONAL SHIPPING & CUSTOMS

For international orders:

  • Buyers are responsible for any customs duties, taxes, or import fees.
  • Some items may be restricted or prohibited in certain countries.
  • Customs clearance may delay delivery times.

9. SELLER SHIPPING RESPONSIBILITIES

  • Sellers must provide accurate shipping timelines.
  • Orders should be shipped using reliable carriers.
  • Tracking information (if available) must be updated promptly.
  • Refunds or replacements must be processed for lost or damaged items.

10. BUYER RESPONSIBILITIES

  • Buyers must provide a correct and complete shipping address.
  • If a package is delayed, buyers should first check tracking updates before filing a complaint.
  • Buyers must inspect deliveries upon arrival and report any issues immediately.

11. DISPUTES & RESOLUTION

  • If shipping issues arise, buyers and sellers should communicate directly.
  • If no resolution is reached, Somulti Technologies may mediate the dispute.
  • In cases of fraud, repeated non-fulfillment, or seller negligence, Somulti Technologies may suspend or ban the seller’s account.

12. CHANGES TO SHIPPING POLICY

We may update this Shipping Policy periodically. Users will be notified of significant changes via:

  • Email notifications.
  • Platform announcements.

Continued use of our platform after updates means you accept the new policy.

13. CONTACT US

For shipping-related inquiries, please contact:

Somulti Technologies Support
E-mail: info@somultitechnologies.com
Call or WhatsApp 08137954403

Final Notes

This Shipping Policy ensures a smooth and transparent delivery process for all users. Sellers must follow shipping best practices, and buyers should be aware of delivery expectations before placing an order.

 

SELLER CODE OF CONDUCT

Effective Date: 2/18/2025
Last Updated: 2/18/2025

At Somulti Technologies, we are committed to maintaining a fair, safe, and professional marketplace. This Seller Code of Conduct outlines the standards that all sellers must follow to ensure a positive experience for buyers and a trustworthy environment for all users.

By registering as a seller on Somulti Technologies, you agree to comply with these guidelines.

1. SELLER RESPONSIBILITIES

All sellers must:

  • Conduct business honestly and ethically.
  • Provide accurate product descriptions and pricing.
  • Process and ship orders on time.
  • Handle customer service and complaints professionally.
  • Follow all applicable local and international laws.

Failure to meet these responsibilities may result in account suspension, penalties, or permanent removal from the platform.

2. PRODUCT LISTINGS & ACCURACY

Sellers must ensure that:

  • Product descriptions, images, and prices are accurate and not misleading.
  • Only legal and permitted items are listed for sale.
  • Products match the descriptions provided.
  • Stock levels are updated regularly to avoid overselling.

2.1 Prohibited Products

Sellers are not allowed to list:

  • Illegal, counterfeit, or stolen goods.
  • Restricted or banned items (as per Somulti Technologies’ policies and applicable laws).
  • Harmful, offensive, or misleading products.

Any seller found listing prohibited items will face immediate account termination.

3. ORDER FULFILLMENT & SHIPPING

Sellers must:

  • Ship orders within the promised timeframe.
  • Use reliable shipping providers with tracking (if applicable).
  • Provide accurate shipping information to buyers.
  • Resolve shipping issues and delays promptly.

Failure to meet shipping expectations may result in order cancellations, refunds, or penalties.

4. CUSTOMER SERVICE & COMMUNICATION

Sellers must:

  • Respond to customer inquiries within 2 hours
  • Resolve disputes professionally and in good faith.
  • Avoid rude, disrespectful, or offensive communication.
  • Offer fair refund and return options as per platform policies.

Repeated complaints about poor customer service may lead to temporary or permanent suspension.

5. PRICING, PAYMENTS & FEES

Sellers must:

  • Set fair and transparent prices for their products.
  • Avoid price manipulation, false discounts, or misleading pricing strategies.
  • Pay all applicable fees and commissions as per Somulti Technologies' seller agreement.

Any attempt to evade platform fees (such as directing customers to pay outside the platform) is strictly prohibited and may result in account termination.

6. RETURNS, REFUNDS & DISPUTES

Sellers must:

  • Clearly state their return and refund policies.
  • Process valid refund requests within the specified timeframe.
  • Resolve disputes amicably before escalation.

If a seller fails to process refunds or repeatedly denies valid claims, Somulti Technologies may intervene and take action.

7. FRAUD, SCAMS & MISCONDUCT

Sellers are strictly prohibited from:

  • Engaging in fraudulent activities (e.g., fake orders, false claims, misleading promotions).
  • Manipulating reviews, ratings, or feedback.
  • Attempting to cheat or deceive buyers.
  • Encouraging transactions outside of Somulti Technologies.

Violations may result in legal action, account bans, and financial penalties.

8. COMPLIANCE WITH LAWS & PLATFORM POLICIES

Sellers must comply with:

  • Local and international e-commerce regulations.
  • Consumer protection laws.
  • Somulti Technologies' terms, policies, and agreements.

Failure to comply may result in suspension or legal consequences.

9. CONSEQUENCES OF VIOLATING THIS CODE

If a seller violates this Seller Code of Conduct, Somulti Technologies may take the following actions:

  • Warning or temporary suspension for minor violations.
  • Listing removals or fines for repeated violations.
  • Permanent account ban for serious offenses.

Somulti Technologies reserves the right to make final decisions on enforcement actions.

10. CHANGES TO THE SELLER CODE OF CONDUCT

We may update this policy periodically. Sellers will be notified of significant changes via:

  • Email notifications.
  • Platform announcements.

Continued use of Somulti Technologies as a seller means you accept any updated policies.

11. CONTACT US

For any concerns or questions, please contact:

Somulti Technologies Seller Support
E-mail: info@somultitechnologies.com
Call or WhatsApp 08137954403

Final Notes

By selling on Somulti Technologies, you agree to maintain professionalism, honesty, and integrity. These guidelines ensure a fair marketplace where all sellers and buyers can thrive.

 

RETURN POLICY

Effective Date: 2/18/2025
Last Updated: 2/18/2025

At Somulti Technologies, we strive to ensure a smooth shopping experience for all users. This Return Policy outlines the conditions under which buyers may return products, the process for initiating a return, and the responsibilities of both buyers and sellers.

By using our platform, you agree to comply with this policy.

1. GENERAL RETURN GUIDELINES

Returns may be accepted if:

  • The item is defective, damaged, or incorrect.
  • The item does not match the description provided by the seller.
  • The buyer received a different product than ordered.
  • The item is eligible for return as per the seller’s return policy.

Returns will not be accepted if:

  • The buyer changed their mind after purchase (unless the seller allows it).
  • The product has been used, damaged, or altered after delivery.
  • The return request is made after the return window has closed.
  • The item is categorized as non-returnable, such as perishable goods, digital products, or intimate items.

Sellers may have additional return conditions, so buyers should check each seller’s return policy before purchasing.

2. RETURN ELIGIBILITY & TIMEFRAME

  • Buyers must initiate a return request within 2 days of receiving the item.
  • Items must be unused, in original packaging, and with all accessories included.
  • Returns must be shipped back within 2 days after approval.

Sellers may set custom return windows for their products, so buyers should review the seller’s policy before making a purchase.

3. RETURN REQUEST PROCESS

3.1 How to Initiate a Return

To request a return, buyers must:

  1. Log in to their Somulti Technologies account.
  2. Navigate to Orders > Request Return on the affected order.
  3. Select the reason for return and upload supporting evidence (photos, videos, etc.).
  4. Submit the request and wait for the seller’s response.

3.2 Seller Review & Response

  • The seller has 2 business day to approve or reject the return request.
  • If approved, the seller will provide return instructions (shipping address, method, etc.).
  • If rejected, the buyer may escalate the case to Somulti Technologies Support.

4. RETURN SHIPPING & COST RESPONSIBILITY

  • If the return is due to a seller’s mistake (e.g., wrong or defective item), the seller must cover the return shipping cost.
  • If the return is due to a buyer’s preference (e.g., wrong size, changed mind) and the seller accepts returns, the buyer must cover the shipping cost.
  • Buyers must use a reliable shipping method with tracking to ensure successful return delivery.

Sellers may offer prepaid return labels at their discretion.

5. INSPECTION & REFUND PROCESS

  • Once the seller receives the returned item, they will inspect it within 2 business days.
  • If the item meets the return conditions, the seller will issue a refund or replacement.
  • Refunds will be processed via the original payment method within 2 business days.
  • If the returned item does not meet return conditions, the seller may reject the refund.

6. NON-RETURNABLE ITEMS

The following items cannot be returned, unless damaged or defective:

  • Perishable goods (e.g., food, flowers).
  • Personal care products (e.g., cosmetics, hygiene items).
  • Digital products (e.g., e-books, software, gift cards).
  • Customized or personalized items.
  • Items marked as "Final Sale" or "Non-Returnable".

If an item is found to be fraudulently returned (e.g., switching products), Somulti Technologies may take appropriate action, including account suspension.

7. DISPUTE RESOLUTION

If a return is denied unfairly, buyers can escalate the issue to Somulti Technologies Support by:

  1. Contacting Customer Support within 2 days of the seller’s decision.
  2. Providing clear evidence (photos, tracking details, communication history).
  3. Waiting for Somulti Technologies’ final decision (which is binding).

Sellers who frequently deny valid returns may face penalties or account suspension.

8. FRAUD PREVENTION & ABUSE

To maintain a fair marketplace, fraudulent return behavior is strictly prohibited. This includes:

  • Returning used or different items than purchased.
  • Repeatedly requesting returns or refunds without valid reasons.
  • Providing false claims or fake evidence.

Violators may face account restrictions, permanent bans, or legal action.

9. CHANGES TO RETURN POLICY

We may update this policy periodically. Users will be notified of significant changes via:

  • Email notifications.
  • Platform announcements.

Continued use of Somulti Technologies means acceptance of the updated policy.

10. CONTACT US

For return-related inquiries, please contact:

Somulti Technologies Support
E-mail: info@somultitechnologies.com
Call or WhatsApp 08137954403

Final Notes

This Return Policy ensures fair and transparent transactions for both buyers and sellers. We encourage responsible purchasing and cooperation in resolving return requests efficiently.

 

TRUST & SAFETY POLICY

Effective Date: 2/18/2025
Last Updated: 2/18/2025

At Somulti Technologies, we are committed to creating a safe, secure, and trustworthy online marketplace for buyers and sellers. This Trust & Safety Policy outlines our standards for user behavior, fraud prevention, dispute resolution, and enforcement actions to ensure a secure environment for all users.

By using Somulti Technologies, you agree to comply with this policy.

1. OUR COMMITMENT TO SAFETY

Somulti Technologies takes the following steps to ensure a safe marketplace:

  • Implementing identity verification for sellers and buyers.
  • Using secure payment processing to prevent fraud.
  • Monitoring for prohibited content, listings, and activities.
  • Offering a dispute resolution system for unfair transactions.
  • Enforcing strict policies against misconduct and violations.

Any user engaging in fraudulent or harmful behavior may face account suspension, bans, and legal action.

2. PROHIBITED CONDUCT & ACTIVITIES

To maintain a safe marketplace, the following behaviors are strictly prohibited:

2.1 Fraudulent Activities

  • Selling counterfeit, stolen, or misleading products.
  • Price manipulation or false advertising.
  • Creating fake reviews or feedback.
  • Submitting false refund or dispute claims.

2.2 Abusive Behavior

  • Harassment, threats, or hate speech against users or staff.
  • Scamming or deceiving other users.
  • Spamming or phishing attempts.

2.3 Violating Platform Policies

  • Circumventing platform fees by directing users off-platform.
  • Violating return, refund, or shipping policies.
  • Listing prohibited items (illegal goods, hazardous materials, etc.).

Users who engage in any of the above activities may have their accounts permanently banned.

3. USER VERIFICATION & SECURITY MEASURES

To protect users, Somulti Technologies implements:

  • Seller and Buyer Verification: Sellers may be required to provide valid ID, business registration, or payment verification. Buyers may need to verify payment methods.
  • Secure Transactions: Payments are processed through trusted payment gateways to prevent fraud.
  • Two-Factor Authentication (2FA): Users may be required to enable 2FA for added security.

4. CONTENT MONITORING & REPORTING SYSTEM

To prevent harmful or illegal content:

  • Listings are monitored for prohibited or misleading products.
  • Users can report suspicious or harmful content through the platform.
  • Reported content will be reviewed and removed if it violates our policies.

If a user repeatedly violates content guidelines, their account may be restricted or banned.

5. DISPUTE RESOLUTION PROCESS

If buyers and sellers cannot resolve an issue, they can escalate the dispute to Somulti Technologies Support by:

  1. Submitting a complaint through the dispute center.
  2. Providing evidence (messages, photos, transaction details).
  3. Waiting for mediation (Somulti Technologies will review both sides).
  4. Final Decision: Somulti Technologies’ decision is binding and cannot be contested.

Users who abuse the dispute system by filing false claims may face account restrictions.

6. ENFORCEMENT & PENALTIES FOR VIOLATIONS

If a user violates this policy, Somulti Technologies may take the following actions:

  • Warning or Temporary Account Suspension (for minor violations).
  • Listing Removal or Sales Restrictions (for repeated offenses).
  • Permanent Account Ban (for serious violations).
  • Legal Action (for fraudulent or illegal activities).

Somulti Technologies reserves the right to take immediate action against any user who threatens marketplace security.

7. PROTECTING BUYERS & SELLERS

To ensure fair treatment and protection, we offer:

  • Buyer Protection: Buyers receive refunds if a seller fails to deliver or provides false product descriptions.
  • Seller Protection: Sellers are protected against fraudulent chargebacks or unfair refund requests.
  • Privacy & Data Security: User data is protected and never shared without consent.

Users should report any suspicious activity immediately to prevent fraud.

8. REPORTING VIOLATIONS & CONTACTING SUPPORT

If you witness violations of this policy, please report them immediately via:

Somulti Technologies Trust & Safety Team

E-mail: info@somultitechnologies.com
Call or WhatsApp 08137954403

All reports are reviewed confidentially, and appropriate action will be taken.

9. CHANGES TO THE TRUST & SAFETY POLICY

Somulti Technologies reserves the right to update this policy at any time. Users will be notified of major changes via:

  • Email notifications.
  • Platform announcements.

Continued use of Somulti Technologies means acceptance of the updated policy.

Final Notes

At Somulti Technologies, we prioritize safety, fairness, and transparency for all users. Following these guidelines helps create a secure and thriving marketplace for buyers and sellers.

USER PROTECTION POLICY

Effective Date: 2/18/2025
Last Updated: 2/18/2025

At Somulti Technologies, we are committed to ensuring a safe, fair, and reliable shopping and selling experience for all users. This User Protection Policy outlines the safeguards in place to protect buyers and sellers from fraud, disputes, and unfair practices.

By using Somulti Technologies, you agree to comply with and benefit from this policy.

1. OUR COMMITMENT TO USER PROTECTION

To create a secure marketplace, Somulti Technologies:

  • Monitors transactions for fraud prevention.
  • Secures payments through trusted gateways.
  • Protects user data with strict privacy measures.
  • Offers dispute resolution for unfair transactions.
  • Enforces penalties against users who violate platform policies.

2. BUYER PROTECTION

Buyers are protected in the following situations:

2.1 Non-Delivery Protection

Buyers are eligible for a full refund if:

  • The seller fails to ship the item within the promised time.
  • The order is lost in transit and cannot be tracked.

2.2 Misrepresentation Protection

Buyers may return a product or receive a refund if:

  • The item received does not match the description (wrong color, size, model, etc.).
  • The item is damaged or defective upon arrival.
  • The seller provided false product details.

2.3 Unauthorized Transactions

If a buyer notices suspicious or unauthorized activity on their account, they should:

  1. Immediately report it to Somulti Technologies.
  2. Provide evidence of unauthorized charges.
  3. Cooperate with the investigation process.

If fraud is confirmed, a full refund will be issued to the buyer.

3. SELLER PROTECTION

Sellers are protected against:

3.1 Fraudulent Chargebacks & Payment Disputes

If a buyer fraudulently disputes a payment, Somulti Technologies will:

  • Investigate the claim.
  • Protect the seller if the transaction was legitimate.
  • Reverse the chargeback if fraud is detected.

3.2 Unfair Returns & Refund Abuse

A seller may reject a return if:

  • The buyer returns a different or used item.
  • The return request violates the seller’s return policy.
  • The buyer misuses the refund system repeatedly.

If a buyer is found to be abusing return policies, their account may be restricted or banned.

3.3 Protection Against Unfair Reviews

Sellers can report:

  • Fake or misleading reviews.
  • Competitor sabotage through false claims.
  • Abusive buyer behavior.

Somulti Technologies will review and remove unfair reviews if necessary.

4. TRANSACTION SECURITY

To ensure secure transactions:

  • All payments are processed through trusted payment gateways.
  • User payment details are encrypted and never shared.
  • Suspicious transactions are flagged and reviewed.

Users should never complete transactions outside of the platform, as they forfeit platform protection.

5. DISPUTE RESOLUTION PROCESS

If buyers and sellers cannot resolve an issue, Somulti Technologies will intervene:

  1. Filing a Dispute: The affected party submits a claim within 2 days.
  2. Providing Evidence: Both sides must provide proof (photos, receipts, messages).
  3. Investigation: Somulti Technologies will assess the situation.
  4. Final Decision: A binding resolution will be provided based on platform policies.

Sellers and buyers who repeatedly violate policies may face account restrictions.

6. PRIVACY & DATA PROTECTION

Somulti Technologies ensures:

  • User data is encrypted and stored securely.
  • Personal information is never shared without consent.
  • Users can report privacy concerns at any time.

Users should also take personal security measures, such as using strong passwords and enabling two-factor authentication (2FA).

7. FRAUD PREVENTION & ABUSE MONITORING

To prevent fraud and abuse:

  • Accounts with suspicious activity may be temporarily restricted.
  • Users who repeatedly violate policies will be permanently banned.
  • Legal action may be taken against fraudulent users.

Users are encouraged to report suspicious activity immediately.

8. REPORTING & CONTACTING SUPPORT

For any security concerns, disputes, or fraud reports, contact:

Somulti Technologies User Protection Team
E-mail: info@somultitechnologies.com
Call or WhatsApp 08137954403

All reports are handled confidentially, and appropriate action will be taken.

9. POLICY UPDATES & CHANGES

This policy may be updated periodically. Users will be notified of significant changes via:

  • Email notifications.
  • Platform announcements.

Continued use of Somulti Technologies means acceptance of the updated policy.

Final Notes

At Somulti Technologies, user protection is our top priority. We encourage all users to follow safe practices and report any concerns to maintain a secure marketplace.

 

FRAUD PREVENTION POLICY

Effective Date: 2/18/2025
Last Updated: 2/18/2025

At Somulti Technologies, we are committed to maintaining a safe, transparent, and trustworthy online marketplace. Fraudulent activities undermine trust and harm both buyers and sellers. This Fraud Prevention Policy outlines the measures we take to detect, prevent, and respond to fraudulent activities on our platform.

By using Somulti Technologies, you agree to comply with this policy.

1. TYPES OF FRAUD & PROHIBITED ACTIVITIES

Users must not engage in any of the following fraudulent activities:

1.1 Seller Fraud

  • Listing counterfeit, stolen, or prohibited goods.
  • Creating fake listings to mislead buyers.
  • Selling substandard or defective items while misrepresenting them as high-quality.
  • Failing to ship items after receiving payment.
  • Using multiple accounts to manipulate product rankings or reviews.

1.2 Buyer Fraud

  • Filing false refund or return requests to obtain free products.
  • Claiming an item was not received when it was delivered.
  • Returning a different, used, or damaged item instead of the original product.
  • Misusing chargebacks to get a refund while keeping the item.
  • Creating multiple accounts to exploit promotions or avoid penalties.

1.3 Payment & Identity Fraud

  • Using stolen or unauthorized payment methods.
  • Engaging in money laundering or suspicious transactions.
  • Impersonating another user, seller, or customer support agent.
  • Providing false identity or business information.

1.4 Review Manipulation & Scams

  • Posting fake reviews to mislead buyers.
  • Offering incentives (money, free products) in exchange for positive reviews.
  • Creating false complaints or disputes to harm sellers.
  • Phishing, spamming, or attempting to steal user information.

Users caught engaging in any of the above activities will face immediate penalties, including account suspension, permanent bans, and potential legal action.

2. FRAUD DETECTION & PREVENTION MEASURES

To safeguard our marketplace, we implement the following:

2.1 Account Verification

  • Sellers and buyers may be required to verify their identity, payment details, and business registration.
  • Suspicious accounts may be subject to manual review and temporary restrictions.

2.2 Secure Payments & Transactions

  • All payments are processed through trusted third-party gateways with fraud detection.
  • Unusual or high-risk transactions may be flagged and delayed for review.
  • Users are strongly advised not to complete transactions outside Somulti Technologies, as they will not be protected.

2.3 AI-Powered Fraud Monitoring

  • Automated systems scan for suspicious transactions, duplicate accounts, and fake reviews.
  • Somulti Technologies may flag, hold, or cancel orders if fraudulent behavior is detected.

2.4 User Behavior Monitoring

  • Patterns of abuse (frequent refund claims, excessive disputes) are investigated.
  • Repeated violators may be permanently restricted from the platform.

3. HOW USERS CAN PROTECT THEMSELVES

3.1 For Buyers

  • Verify seller credibility before purchasing.
  • Check product reviews and descriptions carefully.
  • Use only Somulti Technologies' payment system for purchases.
  • Report suspicious listings or sellers immediately.

3.2 For Sellers

  • Ship items with tracking and proof of delivery.
  • Avoid off-platform transactions to prevent scams.
  • Respond promptly to buyer inquiries to avoid disputes.
  • Report buyers who make fraudulent refund requests.

4. REPORTING FRAUD & SUSPICIOUS ACTIVITY

Users should immediately report any suspected fraud by:

  1. Logging into their account and using the "Report Fraud" feature.
  2. Providing evidence (screenshots, messages, order details).
  3. Contacting Somulti Technologies Support for further assistance.

All reports are reviewed confidentially, and necessary actions will be taken.

5. PENALTIES FOR FRAUDULENT BEHAVIOR

Violators of this policy may face the following consequences:

Offense Type

First Violation

Repeated Violations

Severe Fraud

Fake Listings

Warning & Listing Removal

Account Suspension

Permanent Ban

False Refund Claims

Refund Denied

Account Restriction

Permanent Ban & Legal Action

Payment Fraud

Account Suspension

Permanent Ban

Legal Action

Fake Reviews

Review Removal

Account Restriction

Permanent Ban

Impersonation or Phishing

Immediate Ban

N/A

Legal Action

Somulti Technologies reserves the right to take immediate action against any user who threatens the integrity of the platform.

6. DISPUTE RESOLUTION & APPEALS

Users who believe they have been wrongfully flagged for fraud may:

  1. Submit an appeal request within 2 days of receiving a fraud notification.
  2. Provide evidence proving their innocence (receipts, tracking numbers, screenshots).
  3. Wait for Somulti Technologies’ review (decisions are final and binding).

7. POLICY UPDATES & USER AGREEMENT

This policy may be updated periodically. Users will be notified of significant changes via:

  • Email notifications.
  • Platform announcements.

Continued use of Somulti Technologies means acceptance of the updated policy.

8. CONTACT US

For fraud-related inquiries, please contact:

Somulti Technologies Fraud Prevention Team
E-mail: info@somultitechnologies.com
Call or WhatsApp 08137954403

Final Notes

Somulti Technologies is dedicated to eliminating fraud and ensuring a trustworthy marketplace. By following this policy, buyers and sellers contribute to a safer and more secure platform for all.

 

 

ESCROW PAYMENT POLICY

Effective Date: 2/18/2025
Last Updated: 2/18/2025

At Somulti Technologies, we prioritize secure transactions for both buyers and sellers. To ensure trust and prevent fraud, we use an escrow payment system to hold funds until both parties fulfill their obligations. This Escrow Payment Policy explains how escrow transactions work, the release of funds, dispute resolution, and user responsibilities.

By using Somulti Technologies, you agree to comply with this policy.

1. WHAT IS ESCROW PAYMENT?

Escrow is a secure payment method where Somulti Technologies holds buyer payments until:

  • The seller confirms shipment and provides tracking details.
  • The buyer receives and confirms the order.
  • The return or refund period expires without a dispute.

Once these conditions are met, funds are released to the seller. If there is a dispute, the funds remain on hold until resolved.

2. HOW ESCROW PAYMENTS WORK

2.1 For Buyers

  1. Place an order and make a payment via Somulti Technologies' secure payment system.
  2. The payment is held in escrow until the seller fulfills the order.
  3. Once the order is received and verified, the buyer can confirm delivery.
  4. The funds are then released to the seller.

2.2 For Sellers

  1. Receive a notification of payment held in escrow.
  2. Ship the order within the agreed time and provide tracking information.
  3. Wait for buyer confirmation or automatic release based on platform rules.
  4. Once confirmed, the payment is transferred to the seller's account.

3. ESCROW FUND RELEASE CONDITIONS

Funds in escrow are released based on the following:

Scenario

Release Timing

Buyer confirms receipt

Funds released immediately

Buyer does not confirm but tracking shows delivery

Funds released after 3 days

Buyer files a dispute

Funds remain in escrow until resolved

Seller fails to ship

Funds refunded to buyer

If the buyer does not confirm receipt within 5 days, and there is no dispute, funds are automatically released to the seller.

4. DISPUTE RESOLUTION IN ESCROW TRANSACTIONS

If a buyer or seller disputes an escrow transaction, the process is as follows:

  1. Filing a dispute: The user submits a claim within 2 days of the order status update.
  2. Providing evidence: Both parties submit proof (tracking details, photos, chat records).
  3. Somulti Technologies Investigation: The case is reviewed within 2 business days.
  4. Final Decision: The escrow funds are either:
    • Released to the seller (if proof of delivery is valid).
    • Refunded to the buyer (if seller fails to deliver or misrepresents the product).

All escrow dispute decisions made by Somulti Technologies are final and binding.

5. FEES & PROCESSING TIME

  • Escrow Service Fee: A small percentage may be charged for using escrow services.
  • Processing Time: Payments may take 2 business days to transfer to the seller after release.
  • Currency Conversions: International sellers may receive payments in their local currency, subject to exchange rates.

6. RESTRICTIONS & FRAUD PREVENTION

The escrow system is designed to prevent:

  • Chargeback fraud (buyers falsely claiming non-receipt).
  • Seller scams (taking payments without shipping).
  • Payment disputes (ensuring fair resolutions).

Users found attempting to bypass escrow payments or engage in fraudulent transactions may face account suspension, permanent bans, and legal action.

7. REPORTING ESCROW PAYMENT ISSUES

If you experience an issue with an escrow transaction, contact:

Somulti Technologies Escrow Payment Team
E-mail: info@somultitechnologies.com
Call or WhatsApp 08137954403

All reports are reviewed confidentially, and appropriate action will be taken.

8. POLICY UPDATES & AGREEMENT

This policy may be updated periodically. Users will be notified of significant changes via:

  • Email notifications.
  • Platform announcements.

Continued use of Somulti Technologies means acceptance of the updated policy.

Final Notes

The escrow payment system ensures secure, fraud-free transactions on Somulti Technologies. Buyers and sellers are encouraged to follow escrow procedures for a safe and smooth marketplace experience.

 

SECURE TRANSACTION POLICY

Effective Date: 2/18/2025
Last Updated: 2/18/2025

At Somulti Technologies, we are committed to ensuring a safe, fraud-free, and secure online marketplace for all users. This Secure Transaction Policy outlines the measures we take to protect buyers and sellers, prevent fraudulent transactions, and maintain trust in our platform.

By using Somulti Technologies, you agree to comply with this policy.

1. TRANSACTION SECURITY MEASURES

To safeguard transactions, Somulti Technologies implements the following:

1.1 Secure Payment Processing

  • All payments are processed through trusted and encrypted payment gateways.
  • Users' financial information is never stored or shared with third parties.
  • We support multiple payment methods, including credit cards, debit cards, and mobile wallets.

1.2 Escrow Payment Protection

  • Funds are held securely in escrow until the transaction is completed.
  • Sellers receive payment only after the buyer confirms receipt or the system verifies delivery.
  • If a dispute arises, funds remain on hold until resolved (see Escrow Payment Policy).

1.3 Identity & Account Verification

  • Sellers and high-risk buyers may be required to verify their identity.
  • New accounts with suspicious activities may be temporarily restricted or reviewed.
  • Multiple failed login attempts may trigger automatic security locks.

1.4 AI-Powered Fraud Detection

  • Transactions are monitored in real-time for unusual activity.
  • Automated fraud detection flags suspicious orders for manual review.
  • High-risk transactions may require additional verification steps.

1.5 Two-Factor Authentication (2FA)

  • Users are encouraged to enable 2FA for added security.
  • 2FA helps prevent unauthorized access to accounts.

2. BUYER PROTECTION IN TRANSACTIONS

Buyers are protected in the following situations:

Issue

Resolution

Non-delivery

Full refund if the seller fails to ship within 2 days.

Wrong or defective item received

Eligible for return, refund, or replacement.

Unauthorized transaction

Payment reversed if fraud is detected.

Seller misconduct

Account penalties imposed on fraudulent sellers.

3. SELLER PROTECTION IN TRANSACTIONS

Sellers are protected against fraudulent buyer activities, including:

Issue

Resolution

Fraudulent chargebacks

Somulti Technologies reviews cases and supports sellers in disputes.

Unfair refund claims

Buyers attempting refund abuse may face restrictions.

Item not returned

Sellers are not required to refund if the item is not returned in original condition.

Fake reviews or harassment

Abusive buyers may be suspended or banned.

4. PROHIBITED TRANSACTION PRACTICES

Users must not engage in:

  • Off-platform transactions (payments made outside Somulti Technologies are not protected).
  • Use of stolen or unauthorized payment methods.
  • Misrepresentation of products or services.
  • False chargebacks or refund fraud.
  • Creation of multiple accounts to exploit promotions or avoid penalties.

Any user found violating these rules may face account suspension, permanent bans, and legal action.

5. DISPUTE RESOLUTION PROCESS

If a transaction issue arises, users can file a dispute through the following steps:

  1. Submit a complaint within 2 days of the transaction.
  2. Provide evidence (order details, tracking information, photos, messages).
  3. Somulti Technologies will review the case within 2 business days.
  4. A final decision will be made based on platform policies and evidence.

Dispute resolutions by Somulti Technologies are final and binding.

6. USER RESPONSIBILITIES FOR SECURE TRANSACTIONS

6.1 For Buyers

  • Only purchase items from verified sellers.
  • Carefully review product descriptions and seller ratings.
  • Use Somulti Technologies' secure payment system (avoid direct payments).
  • Report suspicious listings, sellers, or transactions immediately.

6.2 For Sellers

  • Provide accurate product descriptions and images.
  • Use secure shipping methods with tracking numbers.
  • Avoid off-platform transactions to ensure payment security.
  • Respond promptly to buyer inquiries to prevent disputes.

7. REPORTING SUSPICIOUS TRANSACTIONS

If you suspect fraud or a security breach, contact:

Somulti Technologies Secure Transaction Team
E-mail: info@somultitechnologies.com
Call or WhatsApp 08137954403

All reports will be reviewed confidentially, and appropriate action will be taken.

8. POLICY UPDATES & AGREEMENT

This policy may be updated periodically. Users will be notified of significant changes via:

  • Email notifications.
  • Platform announcements.

Continued use of Somulti Technologies means acceptance of the updated policy.

Final Notes

At Somulti Technologies, secure transactions are our priority. By following this policy, buyers and sellers contribute to a safe and trusted marketplace.

SELLER PAYMENT POLICY

Effective Date: 2/18/2025
Last Updated: 2/18/2025

At Somulti Technologies, we are committed to ensuring that sellers receive payments securely and on time. This Seller Payment Policy outlines how payments are processed, the conditions for receiving funds, applicable fees, and dispute resolution procedures.

By using Somulti Technologies as a seller, you agree to comply with this policy.

1. PAYMENT PROCESS OVERVIEW

All payments for completed sales on Somulti Technologies are processed through our secure escrow system. This ensures:

  • The buyer’s payment is securely held until the order is fulfilled.
  • Sellers receive their earnings after order confirmation.
  • Payments are processed in a timely and transparent manner.

2. HOW SELLERS GET PAID

2.1 Payment Process

  1. Order Placement: The buyer makes a purchase, and payment is held in escrow.
  2. Order Fulfillment: The seller ships the order and provides a tracking number.
  3. Buyer Confirmation: The buyer confirms receipt, or the system auto-confirms after 2 days.
  4. Funds Released: Payment is transferred to the seller’s Somulti Technologies account.
  5. Withdrawal: The seller can withdraw earnings to their preferred payment method.

2.2 Payment Methods

Sellers can receive payments via:

  • Bank Transfer (local and international)
  • Mobile Wallets
  • Digital Payment Platforms (e.g., PayPal, Stripe, etc.)

3. PAYMENT RELEASE TIMELINES

Condition

Payment Release Timing

Buyer confirms receipt

Immediate release

Auto-confirmation (no buyer response)

2 days after delivery confirmation

Buyer files a dispute

Held in escrow until resolution

Order canceled before shipment

No payment, full refund to buyer

For first-time sellers, payments may be held for 2 additional days for verification.

4. SELLER FEES & DEDUCTIONS

Sellers may be subject to the following charges:

Fee Type

Amount / Percentage

Transaction Fee

5% per sale

Escrow Service Fee

2% (if applicable)

Currency Conversion Fee

Based on current exchange rates

Chargeback Fee

Applicable if a buyer issues a chargeback

Fees are automatically deducted before funds are transferred to the seller.

5. PAYMENT RESTRICTIONS & DELAYS

Somulti Technologies may hold or delay payments under the following conditions:

  • Unverified Seller Accounts: Payments will not be processed until verification is complete.
  • High-Risk Transactions: Large or unusual transactions may be reviewed for security purposes.
  • Buyer Disputes or Chargebacks: Payments remain on hold until disputes are resolved.
  • Policy Violations: Sellers found violating platform rules may have payments frozen or withheld.

If a payment delay occurs, sellers will be notified via email.

6. REFUNDS & CHARGEBACK HANDLING

6.1 Refunds

If a buyer requests a refund and it is approved, the amount will be deducted from the seller’s balance. If insufficient funds exist, future earnings may be used.

6.2 Chargebacks

A chargeback occurs when a buyer disputes a payment with their bank. If a chargeback is filed:

  • The disputed amount is immediately deducted from the seller’s account.
  • The seller can provide evidence to contest the chargeback.
  • If Somulti Technologies wins the case, funds are returned to the seller.

Repeated chargebacks may lead to account restrictions or suspension.

7. SELLER RESPONSIBILITIES

To ensure smooth payments, sellers must:

  • Fulfill orders on time and provide accurate tracking information.
  • Use valid banking details for withdrawals.
  • Maintain good customer service to prevent disputes.
  • Comply with Somulti Technologies' policies to avoid penalties.

8. DISPUTE RESOLUTION FOR PAYMENTS

If a seller has a payment-related issue, they can:

  1. Submit a claim via the Seller Dashboard.
  2. Provide supporting documents (order details, proof of shipment, etc.).
  3. Somulti Technologies will review and resolve the issue within 2 business days.

For urgent payment inquiries, sellers can contact:

Somulti Technologies Payment Support Team
info@somultitechnologies.com
Call or WhatsApp 08137954403

9. POLICY UPDATES & AGREEMENT

This policy may be updated periodically. Sellers will be notified of significant changes via:

  • Email notifications.
  • Platform announcements.

Continued use of Somulti Technologies means acceptance of the updated policy.

Final Notes

This policy ensures fast, secure, and fair payment processing for all sellers on Somulti Technologies.

 

BUYER RISK MANAGEMENT POLICY

Effective Date: 2/18/2025
Last Updated: 2/18/2025

At Somulti Technologies, we are committed to ensuring a safe and secure shopping experience for all buyers. This Buyer Risk Management Policy outlines the measures we take to protect buyers from fraud, scams, and unfair transactions, while also ensuring compliance with marketplace rules.

By using Somulti Technologies, you agree to comply with this policy.

1. BUYER PROTECTION MEASURES

To minimize risks for buyers, we implement the following safeguards:

1.1 Secure Payment System

  • All transactions are processed through Somulti Technologies' secure payment gateway.
  • Payments are held in escrow until the buyer confirms receipt of the order.
  • Sellers do not receive funds until the transaction is completed.

1.2 Verified Sellers & Product Listings

  • Sellers undergo identity verification to reduce fraudulent activity.
  • Product listings are reviewed for accuracy and compliance with platform policies.
  • Counterfeit, misleading, or illegal products are immediately removed.

1.3 AI-Powered Fraud Detection

  • Transactions are monitored in real-time for suspicious activity.
  • High-risk transactions may require additional verification.
  • Fraudulent accounts are flagged and reviewed before transactions are completed.

1.4 Dispute Resolution Support

  • Buyers can file disputes if they receive the wrong item, a defective product, or no delivery.
  • Disputes are reviewed within 2 business days with fair resolutions.
  • Refunds and chargebacks are processed based on verified claims.

2. COMMON BUYER RISKS & HOW WE MANAGE THEM

Buyer Risk

Protection Measures

Non-Delivery

Funds remain in escrow until order is confirmed. Refunds are issued if the seller fails to deliver.

Counterfeit or Misrepresented Items

Sellers are required to provide accurate descriptions. Buyers can report misleading listings.

Unauthorized Transactions

AI fraud detection flags suspicious payments. Users can dispute unauthorized charges.

Unfair Seller Practices

Somulti Technologies monitors seller behavior and penalizes misconduct.

Refund & Return Issues

A structured refund and return policy ensures buyers get fair resolutions.

3. BUYER RESPONSIBILITIES

To maintain a fair marketplace, buyers must:

  • Only purchase from verified sellers on Somulti Technologies.
  • Review product descriptions, images, and reviews before purchasing.
  • Use secure payment methods and avoid direct payments outside the platform.
  • Report suspicious listings or sellers to our support team.
  • Follow the dispute process if an issue arises instead of filing false claims.

Failure to comply with buyer responsibilities may lead to account suspension or permanent bans.

4. FRAUD PREVENTION & PENALTIES

To prevent fraud, Somulti Technologies actively monitors:

  • Chargeback abuse (filing false claims for refunds).
  • Use of stolen or unauthorized payment methods.
  • Multiple accounts for fraudulent purchases or promotions abuse.

4.1 Consequences for Fraudulent Buyers

Buyers engaged in fraudulent activities may face:

  • Account suspension or permanent bans.
  • Legal action for severe fraud cases.
  • Denial of future refunds or protections.

5. DISPUTE RESOLUTION PROCESS

If a buyer has an issue with a purchase, they can:

  1. File a dispute within 3 days of order delivery.
  2. Provide supporting evidence (order details, images, messages with the seller).
  3. Await investigation (resolution within 1 business days).
  4. Receive a refund or resolution based on Somulti Technologies' final decision.

For assistance, buyers can contact:

Somulti Technologies Buyer Protection Team
E-mail: info@somultitechnologies.com
Call or WhatsApp 08137954403

6. POLICY UPDATES & AGREEMENT

This policy may be updated periodically. Buyers will be notified of significant changes via:

  • Email notifications.
  • Platform announcements.

Continued use of Somulti Technologies means acceptance of the updated policy.

Final Notes

At Somulti Technologies, buyer safety is our priority. By following this policy, we ensure a fair, secure, and risk-free shopping experience.

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